Wednesday 15 November 2017

Update on broadband provision in the Hesleden & Castle Eden area

Regular readers of these pages will be aware that we have been pressing BT Openreach for some time to address the poor standard of broadband provision in some of the villages in our patch, including in Hesleden, High Hesleden, Castle Eden and parts of Blackhall Colliery (please see post dated Tuesday 27 June 2017 for our most recent report).


After noticing recently that road works were scheduled to take place in Gray Avenue, Hesleden we contacted the Digital Durham team at county hall to get an update on progress with the broadband scheme, specifically as it relates to Cabinet 9 at Wellfield which supplies the locations mentioned earlier.

We have reproduced the response from Digital Durham below in full:

Good news! In line with previous updates, Openreach have advised that work is taking place on Wellfield 9, and they still estimate for the cabinet to be ready for service before the end of December.

Residents can keep track of progress via the Openreach site - the site will be updated when the service is available to order: https://www.homeandbusiness.openreach.co.uk/fibre-broadband/when-can-i-get-fibre

Interested residents will then need to place an order for fibre broadband with their chosen provider if they’re interested in obtaining better speeds – their current broadband service will not just speed up.


They will need to contact their current broadband supplier to check how long is left to run on their contract for standard broadband. They could then check what fibre broadband deals their current provider can offer if they are a provider; or they can choose to upgrade with a different internet service provider.

It is worth shopping around for deals – ensuring to look for ‘fibre broadband’. There are currently three Ofcom approved comparison sites (others are available) offering independent advice:
           
www.broadbandchoices.co.uk           0800 380 0068
www.broadband.co.uk                        0800 093 0405
www.simplifydigital.co.uk                   0800 542 4704