Earlier this week I was contacted by the relative of a resident at Primrose Court in Blackhall Colliery reporting another heating system failure in the building. This follows a series of similar problems over the past few years.
Occasional breakdowns are almost inevitable, especially in older boiler systems like the one in Primrose Court, but repeated failures on this scale are completely unacceptable and residents are rightly annoyed at the frequency of heating failures over the past few years.
I contacted Believe Housing immediately and was told by officers that following a breakdown in the system at the weekend the boiler had been reset a second time and that the system was operating normally by Monday. I also asked engineers for an update on plans to replace the boiler in Primrose Court and what is being done to keep the heating system in full working order in the meantime. Background details of Believe Housing's plans to upgrade the system can be found in a post I published on this site earlier this year: Believe Housing plans for a new heating system at Bluebell and Daffodil Close
In response the gas heating manager has provided the following update on Believe Housing plans to improve the heating system at Primrose Court, Bluebell Close and Daffodil Close. I've reproduced the update in full below:
Our contractor attended site on Sunday 8 November 2026 and reset the boiler plant, which restored heating and hot water services. Unfortunately, the system remained operational for only approximately one hour before the fault reoccurred.
The contractor returned on Monday 9 November 2026 and again reset the boiler. Following this attendance, the system has been operating normally. The initial diagnosis indicates an intermittent fault, and we are undertaking further investigations to identify the root cause and prevent any recurrence.
I would like to reassure residents that it is Believe Housing's procedure to treat all reports of loss of heating and hot water as a priority. On this occasion, the repair was raised under a 24-hour response category, and our contractor attended within the required target timescale. Whilst the attendance met our contractual response requirements, our operational aim is always to attend as soon as practicable wherever resources allow, particularly where communal heating systems are affected. We will review the circumstances surrounding this incident with the relevant teams to ensure that future reports are categorised appropriately and receive the most suitable response.
In relation to the wider heating scheme, all district heating connections from the Primrose Court Housing Plus Unit serving properties within Bluebell Close and Daffodil Close were successfully decommissioned during July, August and September. This has been a significant programme of work involving the phased removal of properties from the existing communal heating network.
As part of the next phase of the project, we are looking to decommission the ageing boiler plant. In the meantime, the HPU continues to have a fully functional boiler which remains operational and is being maintained in accordance with our servicing and maintenance requirements, despite the age of the system.
We apologise for the inconvenience caused to residents during this recent interruption and will continue to monitor the system closely while investigations into the intermittent fault are completed.










