Believe Housing confirms repairs to the heating system at Bluebell Close

Over the weekend I was contacted by a couple of residents at Bluebell Close in Blackhall Colliery telling me that the heating and hot water system wasn't working again. This latest breakdown follows similar issues reported to me at Bluebell Close and Primrose Court last month when residents were left without heating and hot water for several days. 

I contacted officers at Believe Housing, the company responsible for Primrose Court and Bluebell Close, to make sure they were aware of the latest problem with the heating system and to ask for an update on progress with repairs. I received the following update this morning from one the directors at the housing company:

Hi Rob,

I hope this email finds you well. I wanted to provide you with a quick update regarding the heating issue at Bluebell Close. After speaking with my colleagues in the repairs team, I can confirm that we have the contractor back out on-site to carry out necessary checks and repairs. 

Please rest assured that we are closely monitoring this situation and working in tandem with our colleagues in Assets to devise a long-term solution to these intermittent failings. We appreciate your patience and understanding, and we will keep you posted on any further developments.

Best regards,

I'll continue to keep in touch with officers at Believe Housing until all repairs are completed and will keep residents up to date with developments as soon as I have more information from the company.

**EDIT** Latest update from 3.45pm on Monday:

Hi Rob,

I wanted to share a quick update with you regarding the heating issue at Bluebell Close. My colleagues in the repairs team have informed me that the system is now fully operational again, with heating and hot water fully restored.

Thank you so much for your patience and understanding during this time. We will continue to monitor the situation closely. Should you receive any further reports of issues from residents, please do not hesitate to direct them to Believe Housing.

Best regards,