Many of Durham County Council's services will be closed down from today, Friday 22 December.
In the event you have a service request or an emergency over the Christmas and New Year period please see the information below issued by the council.
**Additional contact details can be found at the bottom of this page.
In the event of an emergency, residents can still contact us on 03000 26 0000 or use the 24/7 automated payments line on 0300 456 2771.
If you are concerned about someone who is vulnerable or at risk, you should contact Social Care Direct/First Direct and the Emergency Duty Team on 03000 267 979. The service will be open across the Christmas and New Year period.
Online services will still be accessible over the festive period but requests may not be processed until our offices reopen on Tuesday 2 January.
The Housing Solutions Service will close at 12.45pm on Friday 22 December 2023 and reopen on Tuesday 2 January 2024.
If you are being made homeless today, please contact the Emergency Duty Team on the free phone number 0808 196 8406. The service will be open across the Christmas and New Year period for emergency calls only.
General housing advice can be accessed via Housing
**Additional emergency contact details:
Durham County Council: Christmas and New Year closures - Durham County CouncilNHS: Call 111 for non-emergencies. More details at: https://111.nhs.uk/
Local Police: https://www.durham.police.uk/Contact-us/Contact-us.aspx
Northumbrian Water: https://www.nwl.co.uk/contact
Gas emergencies: 0800 111 999
Power cuts/National Grid: 105 or 0800 6783 105
