Back in April I requested highway repairs to be carried out in Park Avenue in Blackhall Colliery. This followed complaints by a resident that the road surface was in a poor state of disrepair, with several potholes in the street.
Two months and five follow-up queries later I’ve just received an explanation this afternoon for the delays:
Good afternoon Cllr Crute
After investigating I can only apologize as the operational staff have carried repairs in the wrong street to your request. We have been to site and checked this to which your works are still outstanding but have been issued for repair and will be complete within 48 hrs.
I appreciate this is not what would have wanted but we will rectify the situation urgently.
Apologies again,
***
Although mistakes can happen I’m astounded that repairs can be carried out in the wrong street, even though the exact street was identified in my initial report to the council. To make matters worse it’s taken the highways department two whole months to find out what had gone wrong!
Clearly things aren’t working as they should be under the control of the coalition running the council these days.
However, we are where we are. Repairs are scheduled to be carried out later this week and I’ll be following this up with a formal request that internal communications within the authority are tightened up in future. It’s not acceptable that residents have had to wait so long for simple repairs to be carried out.
