Bin collections
There will be no changes to bin collections over the Easter Bank Holiday. This includes refuse, recycling and garden waste collections (for those who have signed up to the scheme). Bins should be put out for collection by 7.00am on your normal collection day.
Good Friday bin collection
If you normally have your bins collected on a Friday, you should put
your bins out as normal on Good Friday, 25 March.
If you're unsure of your collection days, you can find out by entering
your house number and postcode into the 'My Durham' tab on the council website.
Recycling centres
Recycling centres will operate as normal over the Easter weekend.
Opening hours
Customer Access Points throughout the
county will be closed over the Easter weekend.
Customer Access Points and customer surgeries will be closed on Good Friday, 25 March before reopening at 8.30am on Tuesday, 29 March.
The council’s main office buildings, leisure centres and libraries will be closed to the public on Good Friday and Easter Monday.
Out of hours contact arrangements
Non-emergency service requests for many
council services can be made at any time via our website at www.durham.gov.uk.
Our usual out of hours/emergency contact arrangements will apply over Easter:
·
Call 03000 26 1000 for emergency
highways and street lighting issues, flooding on roads and from public drains,
and sandbag requests
·
Call 03000
267 979 for emergency social care and child welfare
concerns.
·
Call 03000
262 195 for Care Connect (community alarm service).
·
Call 01388
722 538 if you are homeless or facing homelessness.
·
Call 03000
266 000 for our births, deaths and marriages service.
·
Call 03000 262 195 to report a
dangerous structure to our .Building Control
In April 2015, the management of all remaining council housing was transferred to housing providers under the County Durham Housing Group. Repairs can be reported online via the housing providers websites listed here.
Police, fire or ambulance
Dial 999 if it's an emergency.
Call 101 to report anti-social
behaviour, or other incidents to the police which are not classed as an
emergency, or to get advice about crime prevention and household security.
Call 08454 305 8383 to get advice about household fire safety, including the installation of smoke alarms, from County Durham and Darlington Fire and Rescue Service.
Call 111 if you need health advice fast, but it's not a 999 emergency.
Household emergencies
- Electricity - If your power supply is interrupted call 0800 668 877.
- Gas - if you smell gas contact the National Grid on 0800 111 999.
- Water - Call 0800 393 084 for burst water mains or 0800 328 7648 for sewer issues.
